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How to contact us

Our experts are on hand to offer advice and support at every stage

A question?

APRIL Marine Assurance

Tel. : +33 (0)2 49 98 85 00 - Fax : +33 (0)2 49 98 85 01

Monday – Friday, 9am - 12.30pm & 2pm - 6pm

(Calls charged at local rates, no additional charges)

assurance@aprilmarine.com

APRIL Marine Financement

Tel. : +33 (0)2 49 98 85 02 - Fax : +33 (0)2 49 98 85 01

Monday – Friday, 9am - 12.30pm & 2pm - 6pm

(Calls charged at local rates, no additional charges)

financement@aprilmarine.com

Are you looking for an APRIL marine agency?

France - Atlantic

4 avenue Carnot - CS 20420, 85109 Les Sables d'Olonne Cedex

Monday – Friday, 9am - 12.30pm & 2pm - 6pm

(Calls charged at local rates, no additional charges)

Tel. : +33 (0)2 49 98 85 00

France - Mediterranean

Port Canto, 06400 Cannes

Monday – Friday, 9am - 12.30pm & 2pm - 6pm

(Calls charged at local rates, no additional charges)

Tel. : +33 (0)4 93 38 72 76

Martinique

Boulevard Allègre - Marina du Marin - 97290 Le Marin

Monday – Friday, 8am - 1pm & 2pm - 4pm

(Calls charged at local rates, no additional charges)

Tel. : +596 (0) 596 74 99 31

Italy

Via Duca degli Abruzzi, 14 18038 San Remo - Italie

Monday – Friday, 9am - 12.30pm & 3pm - 6pm

(Calls charged at local rates, no additional charges)

Tel. : +39 0184 59 02 59

informazioni@aprilmarine.com

An accident?

Tel. : +33 (0)2 49 98 85 10

Monday – Friday, 9am - 12.30pm & 2pm - 6pm

(Calls charged at local rates, no additional charges)

sinistre@aprilmarine.com

Need assistance at sea or on land?

APRIL Marine Assistance

Tel. : +33 (0)2 49 98 85 18 (from France or abroad)

24/7 (including bank holidays)

(Calls charged at local rates, no additional charges)

Motor damage?

Caarea

Tel. : 0 820 20 90 50 (if you already have cover - calls must be made from France).

You need to contact us by telephone within 5 working days to register any incidents

A dispute?

Solucia Protection juridique

Tel. : +33 (0)9 69 32 96 74 (if you already have cover).

A complaint?

We are committed to providing high quality service, however, if you do wish to file a complaint in relation to the services you have received from our company, please get in touch with your usual contact.

If you are not satisfied with the outcome, you can contact our Head of Customer Complaints: reclamation@aprilmarine.com or 4 avenue Carnot - CS 20420, 85109 Les Sables d'Olonne Cedex.

We will do our utmost to handle your complaint within 10 working days, and will let you know within this period about how your complaint is progressing if for reasons outside of our control the processing time needs to be extended.

If you are not satisfied with the response provided, you may, if applicable, involve the appropriate mediator whose contact details can be obtained from our Head of Complaints.

Autorité de Contrôle Prudentiel et de Résolution (French Prudential Supervision and Resolution Authority): 61 rue Taitbout, 75009 PARIS - http://acpr.banque-france.fr/accueil.html.

If you wish to register a complaint relating to a policy taken out on our website, you can use the European Commission platform to resolve the dispute, accessible here: https://webgate.ec.europa.eu/odr/

We hereby inform you that any information collected in the handling of your complaint is processed by our company's IT system in order to monitor our customer complaints handling, and to that end may only be communicated to the insurance company, its reinsurers and the APRIL holding. In accordance with the French Data Protection Act of 6th January 1978 (law No. 78-17) you have the right to communicate, rectify, oppose and delete any personal information, which you should request in writing to: 4 avenue Carnot - CS 20420, 85109 Les Sables d'Olonne Cedex.

Looking for additional services?

APRIL Marine Entretien or APRIL Marine Surveillance

Tel. : +33 (0)9 67 48 88 75

(Calls charged at local rates, no additional charges)

Nina, my virtual assistant

nina@april.com

Download the « Nina your APRIL assistant » smartphone application from the App Store.